Frequently Asked Questions
Everything you need to know about our Packout inserts, material, fitment, shipping, and product compatibility.
Product & Fitment
Choosing the right insert
Our inserts are made from carbon fiber reinforced PETG, giving them excellent strength, durability, and long-lasting performance for professional tool storage.
Each product page lists the compatible tool model number and Packout case model. Please match those model numbers to your tool and case before ordering.
Yes. Our inserts are designed for a clean, precise fit in the listed compatible Packout case. If there is an issue caused by our manufacturing, contact us and we’ll make it right.
Many of our inserts use a flip-proof design that helps keep tools, batteries, bits, and accessories secured during transport and handling.
What’s Included
What comes with your order
No. Unless clearly stated otherwise, the listing is for the insert only. Tools, batteries, accessories, and Packout cases shown in photos are for demonstration and are not included.
Select inserts include a dedicated Smart Tag compartment, allowing you to add a tracker to help locate and keep track of your case.
Yes. Our inserts are made in the USA with a focus on precision fitment, durability, and professional organization.
Ordering
Orders and custom inserts
Yes. Contact us with your tool model numbers, Packout case model, and the layout you want. We can review the request and let you know if a custom insert is possible.
Contact us as soon as possible with your order number. If your order has not entered production or shipped, we may be able to update it.
Contact us quickly with your order number. If the order has not shipped, we may be able to help correct it before fulfillment.
Shipping & Returns
Delivery and support
Shipping times may vary depending on order volume and your location. Please check the shipping options at checkout for the most accurate estimate.
Contact us immediately with your order number and photos of the damage. We’ll review the issue and help resolve it.
Send us your order number, photos of the issue, and the tool/case model numbers. If the issue was caused by our design or production, we’ll work with you to make it right.
Still have a question?
Contact us with your tool model number, Packout case model, and order number if applicable. We’ll help you find the right insert for your setup.